AV
Anton V

1 reviews | Active since Nov 2016

13 Nov 2016, 17:27

DSTV Multichoice -Bad Service

<p>I have been trying to resolve a E32-4 (Viewing temporarily blocked) via the call centre on Sunday 13 November without success for more than 4 hours.</p> <p>The call should be listended to.</p> <p>One agent(Nombuso Zungu) was very arrogant to the point where I became very angry and requested her to speak to someone else(her supervisor).Still waiting to speak to someone else.I have spent a total of 47 minutes on the phone from 15h38 to 17h23 and still not resolved.Eventually decided to stop,grying to resolve the problem.</p> <p> </p> <p>i am a fully paid up client (for many years) and is receiving this type a treatment.-Shocking.</p> <p> </p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2016, 08:28
Official

Dear Anton Visagie

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2016, 11:56
Official

Dear Anton Visagie

We sorry to hear of your unpleasant experience when calling our call centre. Our intention is to always provide great customer experience at all times.

Thank you for bringing this matter to our attention. It has been referred to high management so they could listen to the call for further investigation, the matter will be dealt with internally.

As for E32-4 error, we have sent a signal to clear the error message. Let us know if you still unable to view your subscription so we can assist further.

Regards

Elna

Best regards,