DSTV Multichoice

I cancelled my DSTV contract in early December 2024. I followed all the steps required; including paying a cancellation fee. A debit order wnet off again which I had to reverse from the from the bank side. Called the DSTV call centre and been sent from pillar to post just to cancel the debit order from their side. Why does Multichoice have these ******** practices? do they instruct those call centre agents to do this? I have been calling and everyttime being put on hold for extended periods and there is suddenly no evidence of me cancelling the service. I just need confirmation the debit order is cancelled on their side. Pathetic service. call centre agents are very unhelpful.