1 reviews | Active since Dec 2020
Dstv multichoice
Morning Hello Peter I actually have a complain about Dstv Multichoice, when you owe your Dstv multichoice their quick to close your channels they will open it when you pay.But now my situation is I made a finger error I wanted to pay R100 and I pay R1000 that money was for me for transport to work.At first I phone them and they check it for me if is really true and they say I must write an email sending the proof of payment .I sent them my ID copy and statement.They payment was made on 18/01/2024.Last week Monday I sent the email with the bank statement and I'd copy afterwards they send me an email to say the matter is escalated and they will come back to me with the result whether they will refund me.So I really do not understand how long It will take just to tell me whether they are going to refund me or not.So for me their services are not good
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Yes Dstv multichoice did respond on my email but still on the email I keep on repeating my self about one thing.All I ask from them is whether they will able to refund me my money or what is the way forward.The situation is they ask me to provide the proof of payment which is I provided bank statement and copy of my Dstv,Today I call them that my problem is that I cannot provide proof of payment except the statement because they method I used was external online.Mraning are used the Dstv app link to do the payment and I even ask my bank to assist me.The respond from my bank they said the main reason they cannot provide proof of payment since the payment was made external.When j phone the multichoice they keep on telling me that the matter Is escalated and they are not sure if I am the one who made they payment.I still saÿ for me there is no assistant that I am getting except to tell me their finance Department they need proof of payment in order to process the refund.I told them I sent the statement and ID already last week. So I don't want else they want because I am not the one who design they are Dstv app to make payment there
Yes Dstv multichoice did respond on my email but still on the email I keep on repeating my self about one thing.All I ask from them is whether they will able to refund me my money or what is the way forward.The situation is they ask me to provide the proof of payment which is I provided bank statement and copy of my Dstv,Today I call them that my problem is that I cannot provide proof of payment except the statement because they method I used was external online.Mraning are used the Dstv app link to do the payment and I even ask my bank to assist me.The respond from my bank they said the main reason they cannot provide proof of payment since the payment was made external.When j phone the multichoice they keep on telling me that the matter Is escalated and they are not sure if I am the one who made they payment.I still saÿ for me there is no assistant that I am getting except to tell me their finance Department they need proof of payment in order to process the refund.I told them I sent the statement and ID already last week. So I don't want else they want because I am not the one who design they are Dstv app to make payment there