1 reviews | Active since Mar 2021
Dstv Multichoice Are *******
Dstv Multichoice are ******* that lack proficiency and delivery.So l bought a decoder at pep on the 19th of February and installer created an account for me 20February,he asked which package l wanted and I filled in a form giving my address and details inclusive which package l opted for Account was created ,and l paid at a local supermarket R110 for access Today my account was suspended a week and some days after paying I am being told that there’s no record of the package selected however I have been on family package,so how did they know which package to allocate without confirming with me or my consent,considering that there’s no record of which package to put To second it l paid 110 and family is 279 ,now apparently I have a debt backdating February of 219 ,l don’t know maybe my math is wrong considering prorata applies Thirdly on the form filled l specifically indicated that I want my account to be activated on the 20th of every month as my due date And today is not 20 There’s not even a follow up with the installer and no one told me that by getting a decoder I could have signed up for money mongers Really in this day and age where there’re cellphones and sms’s You failed to send a text confirming which package l signed up for since you claim you don’t have my records Just chasing up numbers Should have known better and stuck to my Netflix than this pathetic service and day light ******* And Bongi the agent who was assisting me says they are not going to do anything about it WELL I AM Don’t rob your new customers by lame excuses and pathetic service I want my money back!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We tried calling you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly be advised that we have reconnected your service, downgraded your package to DStv Access, and reconciled your account.
Kind regards
DStv: Hello Peter Team
Best regards,
We tried calling you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly be advised that we have reconnected your service, downgraded your package to DStv Access, and reconciled your account.
Kind regards
DStv: Hello Peter Team
Best regards,
My apologies I was not available,l had travelled.
However as much the correction has been done, please kindly note first impressions count,your agent must have noted that l am a newly signed up customer and assist me than tell me that there’s nothing that Multichoice can do for me, mind you-
I do not create dstv accounts,
I do not have access to inputting my details in your system but to be told that you have no records of my sign up , and still you have my is ID details ,email address,mobile number and managed to allocate a package for me without my consent makes me question any future ethical and proficient dealings with Dstv
So you have my details but no records of me ,don’t you think that is absurd
The agent also did not offer to investigate my matter but clearly stated that you CANNOT DO anything for me
I will NEVER refer anyone to your business and don’t think by fixing my package you are done away with my problem, you haven’t
Emotional attachment to certain programs that I intended to catch up on where put on hold and to think l wanted to sign up for Showmax,DSTV you ridiculed my existence as your customer and instead of creating the experience you created damage and war
Like l said before l want my money back not to be reconnected,read and understand my disappointment
Dstv you must value every customer presented to you and their unique problems and for that I will do something about it till you understand my pain and disappointment
My apologies I was not available,l had travelled.
However as much the correction has been done, please kindly note first impressions count,your agent must have noted that l am a newly signed up customer and assist me than tell me that there’s nothing that Multichoice can do for me, mind you-
I do not create dstv accounts,
I do not have access to inputting my details in your system but to be told that you have no records of my sign up , and still you have my is ID details ,email address,mobile number and managed to allocate a package for me without my consent makes me question any future ethical and proficient dealings with Dstv
So you have my details but no records of me ,don’t you think that is absurd
The agent also did not offer to investigate my matter but clearly stated that you CANNOT DO anything for me
I will NEVER refer anyone to your business and don’t think by fixing my package you are done away with my problem, you haven’t
Emotional attachment to certain programs that I intended to catch up on where put on hold and to think l wanted to sign up for Showmax,DSTV you ridiculed my existence as your customer and instead of creating the experience you created damage and war
Like l said before l want my money back not to be reconnected,read and understand my disappointment
Dstv you must value every customer presented to you and their unique problems and for that I will do something about it till you understand my pain and disappointment