DSTV MULTICHOICE ARE PATHETIC AND ROB YOU OF YOUR MONEY

DSTV keep debiting my account for my contract I have tried to cancel 2 months in a row. Firstly they say you can only call to cancel on the 25th of the month (which is the debit order date, which I think is just a way for them to take more debit orders off). I got told I would receive a confirmation mail of my cancellation and cancellation fee by the next business day 26th August. I have not received this. But yet I get a survey mail to rate my experience. DSTV have not done anything about my requests, I am sick and tired of this.