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Patsy A

1 reviews | Active since Aug 2018

14 Aug 2018, 11:13

DSTV Multichoice are a RIPOFF

I would give them a negative 10 if i could. I disconnected by decoder in December 2015. My son bought an explora and had it connected. I still had a credit for 3 or 4 days in december. My son recently got married and moved out and i had the decoder transferred to my name. The instalment for August was already debited off my sons account. To get this done was a nightmare . Trying to get through to customer service or to someone who understood what my query was a real challenge. Finally i was connected. I even asked the consultant if there was any amount that i needed to pay in and got no response or any indication that there was an outstanding amount until today when they disconnected my service. First service consultant i spoke to told me to calm down and listen to what he has to say. He then put me on hold for over 10 minutes and second person came onto the phone and said he will call me back but an hour later i am still waiting. Apparently i now owe them R1300 to be reconnected. Even though my decoder was disconnected apparenty i owe them R358 from january 2016. I have been a loyal DSTV subscriber since 2007 but they are a *******. They disconnect you without warning and then charge you a reconnection fee. I am so done with this ******* company!!!!

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Replies (8)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2018, 07:08
Official

Dear Patsy Angamuthu

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2018, 11:22
Official

Good day Patsy

Thank you for sending us your query.

I’ve checked on your DStv account and these are the findings below.

According to our records, the last payment reflecting in your DStv account is R715.00 dated 30 November 2015. Furthermore, no communication received to have the service disconnected in December 2015.

For this reason, the service remained active till 13 January 2016, leaving the account with an overdue balance of R358.50. There’s no payment received to settle the balance owed in the account.

The service was reconnected on 30 July 2018, and disconnected on 13 August 2018 due to non-payment. The total balance owed in your DStv account is now R793.50.

Should the service be reconnected today, you will be required to pay the pro rata balance of R456.00. The required amount will be added to the overdue balance. Hence you’re required to pay the full amount (R1249.50) for the reconnection of service. This will cover your viewing from today till 29 August 2018.

Your son’s DStv account still reflects a credit balance. If this credit should be transferred to your DStv account. He needs to send us a letter to *** and request for the credit to be transferred. However, this credit will still be insufficient. You will still need to make the payment for the reconnection of service.

Kind regards

Dinah

Best regards,

PA
Patsy A's update16 Aug 2018, 13:31
Reviewer Update
As mentioned to your call centre consultant. I disconnected my services in December 2017 (it was either on the 27th 0r 28th December). My decoder was packed away until last year when the decoder was transferred to my son and used for extra view. Why should i pay for 13 days in January 2016 when my service was disconnected. You need to check my call to your call centre in December 2015. You are telling me what everyone else at the callcentre has already told me. You are trying to rip me off and i refuse to pay for something that i did not have. You need to get this resolved. Go back to December 2015 and find the recording of the call that i made to disconnect my service. This is absolutely pathetic service.
PA
Patsy A's update16 Aug 2018, 13:31
Reviewer Update
I meant December 2015 (27th or 28th)
PA
Patsy A's update16 Aug 2018, 13:32
Reviewer Update
I have had DSTV since 2007 and am not going to rob you of a mere R358 but i refuse to be ****** by you.
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Aug 2018, 14:33
Official

Good day Patsy

We have no interaction dated 27th or 28t December 2015.

However, I have requested for a call recording dated 29 December 2018.

Communication will be updated to you as soon as received.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Aug 2018, 14:53
Official

Good day Patsy

Thank you for your time and patience.

Please be informed that there's no call recording traced for 29 December 2015.

Furthermore, our records confirm that the account has been paid and the service is active.

Kind regards

Dinah

Best regards,

PA
Patsy A's update22 Aug 2018, 15:04
Reviewer Update
Yes i have paid the account in order to be reactivated. I had no choice. That doesnt mean that you have ripped me off. You are nothing but *******. And hold people ransom because they have no other alternative. But the day will come when you will fall.