1 reviews | Active since Nov 2020
DSTV Multichoice appalling service and agents that are pathetic.
Dear DSTV,
Mark Nicholls:
This morning I sat for over an hour with your customer service centre.....wasting my time and airtime which is unacceptable!!!!!!
The first person I spoke to all I asked is to disconnect my service to decoder SC: ***. She said she did and that I should hold. After a long long time, I realised she wasn't coming back to me!!!!! I then discovered that she disconnected all my other services (3 decoders including 2 explorers on extra view) and put me on an indefinite hold. I called back and spoke to Victoria. Victoria then tried to reconnect my Explorer's and asked me to power down and up all my decoders. That didn't work!!!!!! Victoria then said she will send an email and my service would be reconnected in a short while.
I then went to a funeral and when I came home, my Explorer's were still not on. I then called for the third time today and I spoke to Timera. She indicated that she couldn't reconnect my Explorers because it is after 3 and I owe money so she can't reconnect. This is appalling because I have a debit order which went off 28 Oct 2020 for R445.60, so how come I owe money if I have a debit order!!!!!!!
I'm now stuck without DSTV until tomorrow all due to DSTV's fault!!!!
This is unacceptable and I demand compensation for all my time I wasted, money on phone calls and no DSTV tonight.
This is so pathetic. I now understand clearly why people are moving over to Netflix etc. DSTV Multichoice obviously don't want my business!!!!!!!!! Does DSTV know what they are doing!!!! Do your customer agents know what they are doing or don't you send them on training!!!!!
Please call me to discuss.......Mark ***!!!!!!!! Regards
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Well, I received no call and to top it off, neither of my extra view decoders are working. I however bet you I’m still being charged for extra view. Appalling service.
DSTV please please resolve my problem, that you caused!!!!!
Well, I received no call and to top it off, neither of my extra view decoders are working. I however bet you I’m still being charged for extra view. Appalling service.
DSTV please please resolve my problem, that you caused!!!!!
My extra view still not working after they specifically indicated that it was active!!!!!!
Therefore I’m paying for something I’m not receiving!!!!
This is *******!!!
What a way to treat a very long loyal customer, appalling yet again and still all DSTV’s fault.
Tried calling twice this morning, when system says transferring me to a consultant, no answer!!!
Can anyone please please help me!
*** is not closed!!!!
My extra view still not working after they specifically indicated that it was active!!!!!!
Therefore I’m paying for something I’m not receiving!!!!
This is *******!!!
What a way to treat a very long loyal customer, appalling yet again and still all DSTV’s fault.
Tried calling twice this morning, when system says transferring me to a consultant, no answer!!!
Can anyone please please help me!
*** is not closed!!!!
I called last week Thursday and Mbalennle Nzama indicated that my domestics extra view would be activated in 24 hours. It’s now Monday and still no service.
This is all DSTV’s fault, they obviously have no idea with regards to updating their records because DSTV deactivated my 3 decoders on extra view instead of deactivating my stand alone decoder like I specifically requested weeks ago and this service is so pathetic I am at a loss for words. This has taken numerous calls and my precious time and still I have issues that can’t seem to be resolved.
As such I’m going to be very specific so that DSTV can please please resolve my issues and update their records:
1) Decoder SC: *** 2nd decoder on extra view - please please activate!!!!!!! No insurance
2) Decoder SC: *** - secondary decoder on extra view - PLEASE DON’T DEACTIVATE - with insurance!!!!!
3) Decoder SC: *** primary decoder - PLEASE DON’T DEACTIVATE - with insurance!!!!!!
4) Decoder SC: *** - stand alone decoder with own dish etc. - PLEASE DEACTIVE (NOT CANCEL), UNTIL I CALL TO REACTIVATE!!!!!!
Can anyone at DSTV help me!!!!!
Disgruntled long long time customer that they obviously don’t want anymore!!!!!!
Mark
I called last week Thursday and Mbalennle Nzama indicated that my domestics extra view would be activated in 24 hours. It’s now Monday and still no service.
This is all DSTV’s fault, they obviously have no idea with regards to updating their records because DSTV deactivated my 3 decoders on extra view instead of deactivating my stand alone decoder like I specifically requested weeks ago and this service is so pathetic I am at a loss for words. This has taken numerous calls and my precious time and still I have issues that can’t seem to be resolved.
As such I’m going to be very specific so that DSTV can please please resolve my issues and update their records:
1) Decoder SC: *** 2nd decoder on extra view - please please activate!!!!!!! No insurance
2) Decoder SC: *** - secondary decoder on extra view - PLEASE DON’T DEACTIVATE - with insurance!!!!!
3) Decoder SC: *** primary decoder - PLEASE DON’T DEACTIVATE - with insurance!!!!!!
4) Decoder SC: *** - stand alone decoder with own dish etc. - PLEASE DEACTIVE (NOT CANCEL), UNTIL I CALL TO REACTIVATE!!!!!!
Can anyone at DSTV help me!!!!!
Disgruntled long long time customer that they obviously don’t want anymore!!!!!!
Mark