DSTV Multichoice and Price Lock a complete disaster!

If I could, I would give DSTV (Multichoice) Price Lock a BIG FAT 0 rating!

In October, I took out a Price Lock 24-month contract without installation. I then realised I should have taken the package with installation, and asked DSTV Price Lock a few days later, if they could change the contract to that with installation. The lady at the call centre said she would escalate the request to her Team Leader.

Almost 2 weeks later, I didn't hear from them so I paid R3000 myself for the installation. It was a hassle to activate the services, and eventually had services for about 3 weeks until it was randomly disconnected. While querying this with Multichoice call centre live chats, all that the fools could tell me was "You must pay R900 something in order to reconnect your services". I couldn't understand this as, in my mind, I was on contract and should be paying via debit order. I then called in and was told that Price Lock was cancelled - I had no idea why.

I left it as it was causing me too much stress, and had other things to worry about. I then decided to go into the DSTV walk-in centre at N1 City, Goodwood, and was assisted by Bunto, who was actually very helpful. She effectively explained to me what the issue was and fixed part of it. She explained that Price Lock subscription was cancelled, and I was paying R89 for the Explora Ultra for 24 months, access fee plus normal Premium Subscription fees. She then promised to take this up with Price Lock and get back to me. It's been 3 days but no response/resolution. I paid R950 on 23/11/2021. On 26/11/2021, they disconnected my services again and I had to pay another R750.

I do not understand why did DSTV cancelled my price lock contract without me knowing and nobody there seems to be able to know why either. What a bunch of *********** fools at DSTV and Price Lock. I would not recommend Price Lock to anyone! It's a complete mess. They lure you into this contract and then cancel it without you even knowing, and then you end up having to pay more for subscription fees. Nobody at Multichoice call centre can help you as it needs to be escalated to Price Lock, who takes days to call you back. When they eventually call you back, their rude and unhelpful staff refuse to assist you and hang the call up. I have had an extremely horrible service from this people and am ever sorry I get involved with them in the first place! Stay away, if you can!