DSTV Multichoice and it's disgustingly rude managers. Sies!

If there was a below 0 rating I would give that to DSTV!! I am extremely disappointed with the way I was treated. I was switching banks between April and May and so had some glitches when some of my debit orders went off (this is quite normal when switching banks). So my monthly subscription bounced for April on the debit order date of 30th April 2019. I then processed a manual payment on the 1st May to rectify this. On the 20th May I then did another manual payment to avoid any funnies end of May. To my shock I was debited R821.14 end of May. I called in to esquire about this amount but the agent could not break it down for me because she could see the cash payments into the account so she was left as confused as me and at this point my subscription had been cut off. She then put the service back on for me while she escaleted the issue. Since the escalation no one bothered to call me back but life went on as I had been reconnected and was under the impression that my account was in tact. On 23rd I was disconnected again and told I owe R538.24 - for WHAT??!!! I called in today the 24th an had to take this consultant through the entire trail of transaction because she was also not understanding why I was said to owe anything. She eventually called her manager to assist as the maths was not adding up. On top of these amounts she then shocked me and told me I had been charged twice in June on the 8th and 23rd - amounts which do not even reflect of my statement. This sounds even dodgier.

This is the part that really got me going - the level of disgusting unprofessional-ism shown by her manager! I somehow ended up over hearing the entire conversation between her and the manager - who was extremely impatient from the onset that she had to call him back to show him on her screen what she meant. He made comments about how I reversed a payment at the bank and made some comment saying "does she have money in the bank account. The customer's service will not be reconnected until she pays all that she owe us". The guy did ntot even try to understand the issue. I was, as expected, very offended with these comments.

I will not pay for anything I don't understand and at this point and to the manager - I have enough money in my account to maintain a DSTV COMPACT subscription. Thank you for your rudeness.