JA
John A

1 reviews | Active since Mar 2021

30 Mar 2021, 09:38

DSTv (Multichoice) - Administration - Shockingly Bad.

Ever tried to cancel your DSTv Debit Order subscription? It's VERY time consuming and fruitless! The Call-Centre (if you can get through) will pass you onto the 'Cancellation Department' which promptly drops your call. Try the Call-Centre again, they say "... if you have problems email ***" When you do, the email returns 'Undeliverable'. Try DSTV on WhatsApp..... Nope, does not include an option to Cancel. Try the MyDSTV app.? Doesn't recognise your Cell number or email address. For a multination company...... this is disgraceful!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Mar 2021, 10:13
Official
Hi John,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Mar 2021, 17:36
Official
Hi John,
 It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard. 
We have tried to contact you  ***, with no success.

Kindly be advised that the debit order has been requested to be refunded back to your account and the debit order banking details  are  removed.

Kind regards 
 DStv: Hello Peter Team 

Best regards,