DStv (MultiChoice) account suspension

Good day

I have paid my account on the 20/01/2020 using my fnb cellphone banking as usual ,it shocked me this weekend 01/02/2020 when I had to watch t.v my account has been suspended, I have been calling multi choice since Saturday i have spent so much just on airtime alone trying to fix this and I was told they escalating the issue since Saturday really now!!.. i have been speaking to different consultants every-time they telling me different stories, i have sent through proof of payment as requested , i do not know what to do anymore, .I am sooo disappointed with multi choice