DSTV (MultiChoice) - ACCOUNT DEPARTMENT - DOUBLE PAYMENT DEDUCTED

DSTV disconnected for non-payment; credit was used, and payment was made on 27 December 2025 for January 2026. (Double payment)

Followed up with DSTV via phone call on Sunday, 4 and 6 January 2026 (Ms Rana), without success. Could not trace the payment of 27 December 2025, and could not clarify the credit that was used with the 27 December 2025 payment that was used for the January 2026 prescription. (INDICATE A DOUBLE PAYMENT)

Email was sent on 4, 5 and 6 January 2026 without any success - Enquiry reference number *** - Xolani Shabalala indicated a shortfall - Another email was sent with the latest stament dated 2 January 2026 with the credit and the proof of the latest payment dated 27 December 2025 was forward that comes down to a double payment and still with no success is the DSTV still disconnected and no answers and feedback.

For a client who pays upfront with a credit that has been with DSTV for several years, disconnecting this is seriously ridiculous.

How many proof of payments must be forwarded, and how many phone calls are required to get the DSTV connect when a double payment was deducted? This company's compensation is clearly in serious trouble.