DSTV Multichoice

My name is Lebogang shibambo. I took a contract for Dstv compact plus Dstv internet router 50GB on the 4th March 2022. My router was delivered to my address on tuesdy the 8th of March. i could not connect to the internet, i called DSTV call centre and i was told to take it to the nearest walk-in centre. i took it to Edenvail DSTV walk-in centre and i was told they dont connect routers so i should go to Randburg centre. i went to Randburg dstv walk-in centre and i was told the datas are not loaded to my sim card and that the router is faulty and i should leave the router with them and they will call me on tuesday to came nd collect it. They have never called me to date and money for router its already added on my account for payments including pro rata, whereas i have never used the router. From the date i entered into contractual agreement with DSTV Multichoice, none of their consulted has contact me to find out if their service are operational, instead i am the one going ups and down, at my costs and i am expected to pay for the router services that i am not using at the end of the month. Please help!!!!!