Dstv multichoice

I get cut off every second day then I have to phone and after 15 minutes my services is reconnected to be cutt off again the next day again and has to repeat process again to reconnect services .When I phone DSTV client services the say the problem is at account department When I go onto my dstv app on my phone it shows R660 difference on my account because I have to pay for reconnecting services