DStv (MultiChoice) a joke

Well as i always say, good service is given by companies that have healthy competition, but when you monopolize the industry and you the only company supplying to the people, it allows the company to get big headed and supply bad service and supply that bad service with pride. DSTV, what a f*&% joke. Their service is disgusting to say the least. I have the premium package which came with Showmax, this is the only reason I took the premium package because we all know how DSTV does with their over played content. So, of course taking the full package allowed me to at least have access to Showmax and a little variety. For the past two days I am unable to access Showmax and spent two days asking these people why, low and behold, after spending hours on their customer care line to resolve this issue and telling me to remove Showmax off my smart TV and redownload it which is a joke because I've never downloaded Showmax it came automatically with my full premium package, they finally tell me that due to DSTV changing to new technology, not all smart tv's will be able to access Showmax???? What does that supposed to mean, someone anyone please make this make sense, is this company for real??? So, I pay but I don't receive and that's it, they left it like that, like lady deal with it, wow. I cannot.