Dstv multichoice

I was debited 768 in march for my pricelock which was suppose to be 698 i escalated the issue on the 28th march i was told they credited 70 rand on the account it was an error was advised by a chat agent i also escallated via email only got a ref but there was no response. which this is for the second time this happen..on the 24th april i tried to check with the facebook and twitter team if i the credit is is showing i was told the is no credit showing it has been escallated to account which all the agent act like it is something normal no empathy i know it is 70 rand but i am working hard to get that 70 rand for my kid to be able to have dstv.today i was debited full amount which is annoying as i escalated on time...it it inconvenience me it is little to you but to me that 70 rand can buy bread for the whole as we home the kids are here we on lockdown..my email ref Email Received - [EXTERNAL] *** - Ref ***7