DSTV MULTICHOICE

I APP**** FOR DSTV WIFI ROUTER AND AND THEY COURIED IT, LATER I ASKED FOR WIFI UPGRADE AS I NOTICED THE WIFI DOES NOT LAST FOR A VERY LONG TIME THEN THEY SENT ANOTHER ROUTER OF WHICH I DID NOT WANT ANOTHER ROUTER THEN ON THE VERY FIRST, I APP**** FOR COLLECTION OF THE SECOND ROUTER, THEY COULD NOT COLLECT IT, LATER I CALLED FOR COLLECTION AND THEY SENT THE COURIER TO COME AND PICK IT UP OF WHICH WAS COLLECTED, MY ACCOUNT WAS BILLED FOR TWO ROUTERS THEN I CALLED TO LET THEM THAT THE ROUTER WAS COLLECTED A LONG TIME AGO AND THEY ASKED FOR PROOF AND SENT IT.

I CALLED SEVERAL TIME FOR THEM TO FIX MY ACCOUNT SO THAT I CAN PAY IT BUT WITH NO LUCK, AND THE FIRST ROUTER IS NOT WORKING ALSO EVEN TODAY.

EVERYTIME WHEN I CALL THEY PROMISE TO GET BACK TO ME WITHIN 24 HOURS BUT THEY DO NOT GET BACK TO ME UNTILL I CALL THEM AGAIN AND TELL THE SAME STORY OF 24 HOURS. LAST TIME I CALLED THEY TOLD ME TO GO TO THE NEAREST DSTV BRANCH (Hartswater) WHICH I DID, WHEN I GET THERE THEY TOLD ME THEY CANNOT HELP ME I SHOULD CALL.

THE GUY SENT THE EMAIL TO THE RELEVANT DEPARTMENT, EVEN TODAY THERE IS NO RESPONSE.

CAN I GET HELP PLEASE REGARDING THIS MATTER.