DSTV MULTICHOICE

I have been a subscriber from the days of MNET. My subscriptions were being paid by debit order for a Compact package and Showmax. I have never been in arrears with my subscriptions at the time of my miserable experience. My monthly subscription was R448.

On 07/04/2020 I received a SMS from my bank that an amount of R2 077 was debited against my bank account by Multichioce. I was dumb founded ! This amount was not provided for for obvious reasons. I was charged a returned debit order fee of R61 let alone the tarnishing of my good standing with my bank. I attempted to call Multichoice without success. I was redirected to their Whats App messaging. Trust me they pretended to NOT understand my query after numerous attempts. On 16/04/2020 I received a SMS from them stating that due to non-payment my service was terminated. Surprisingly enough on 07/05/2020 they debited my account for R1 224.40. Again this was not provided for rightly so and my bank charged me a fee of R61 for the debit order being returned. I have had no access to their service from April 2020 & was not concerned as I am an avid sports ***** and there was no live sport being transmitted due to the world wide pandemic.

I have been giving this matter some thought recently as I am not prepared to be listed on the credit bureau for something that I am not liable for. Any negative credit bureau listing will be in contravention of legislation in my business industry. I visited DSTV Multichoice offices in Randburg yesterday 296/09/2020 and was surprised to find such a long queue for customer services. This is a testimony to the quality of their administrative and technical shortcomings. After a short wait I decided to leave as the queue had very little movement and I had other matters to attend to elsewhere.

In my opinion DSTV Multichoice were fleecing their subscribers as the global lockdown had a negative impact on their revenue. This is indicative of my experience herein.

Be that as it may I will revisit their offices in my own time in an attempt to rectify their records. I do not care of their pathethic REPEATED viewing except for the live sport.

It is clear that they hold the monopoly for the kind of service they provide in our country and they assume that they can treat their subscribers with their second grade service.

I am a subscriber to a legal service and will not hesitate to defend myself in a court of law.

DSTV Multichoice needs to carry out a survey with its subscribers to determine their dissatisfaction. Rest assured that they will not be surprised of the negative feedback they will receive.

The PSL must be wary of this sponsorship as they become desperate in difficult economic times.

DSTV Multichoice you need a HUGE wake up call as what you offer is not superior to other service providers like yourselves.