Dstv multichoice

On the 3rd of feb I called Dstv wanting to downgrade from premium to compact. The machine told me I’m number 223 on the line, then I hung up because network was erratic due to load shedding. The following day I called then was told I can’t downgrade until the 3rd of March. I asked to speak to a team leader then I got a Sabatini Naicker who told me they don’t have proof that I called as a result they can’t downgrade my package. I then told her to give me her email address so that I can send her the call details. He did give me but the message got returned. I called again yesterday and the agent told me the same story. I then said it’s weird that they can’t downgrade you whenever you want but when you upgrade they do I instantly. The agent told me the process is different. I told her that it’s nonsense what she is telling me because the system uses data that’s get captured by a person and the same should apply. I paid R400 for compact and only to find that I’m disconnected this morning. I’m going to stay without tv if I have to. I will contact the consumer commission if I don’t get help. This is just *******