JP
Johannes P
1 reviews | Active since Mar 2022
03 Mar 2022, 14:13
Dstv multichoice
Im customer for multichoice very long time.On the 28th January someone who works at multichoice took my personal information and actived second decoder on my acc,which i dont know about second decoder,i used the same old decoder that i was using now. On the 25th February they send me sms telling me to pay R1208. 23 i thought it was system error, then i pay monthly R430.00 on the 26 February as normal. Today they switch off my Dstv send me the balance of R828. 23 when i call ask them wht happen i found out about second decoder that i dont know its a ***** to use my personal information to activate something that im not using it.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Mar 2022, 14:42Hi Johannes Pinampi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Mar 2022, 14:42
Official
Hi Johannes Pinampi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JP
Johannes P's updateReviewer Update
04 Mar 2022, 09:45Good morning yesterday i call you two times with my airtime. I spoke with one of your agents her name is Duduzile Mhlongo's and Nolukanyo send me information via email wht happen with second decoder. You have received my monthly payment so open my dstv or refund me, then i will cancel my account with you. You have received R430. 00 on the 26th February. Open my viewing today!!!!!!
JP
Johannes P's update04 Mar 2022, 09:45
Reviewer Update
Good morning yesterday i call you two times with my airtime. I spoke with one of your agents her name is Duduzile Mhlongo's and Nolukanyo send me information via email wht happen with second decoder. You have received my monthly payment so open my dstv or refund me, then i will cancel my account with you. You have received R430. 00 on the 26th February. Open my viewing today!!!!!!