1 reviews | Active since May 2018
Dstv Multichoice
Once again bad service from DSTV, This time account on my husband. I couldnt deal with incompetences of Dstv Consultants I therefore cancelled my Account.
Our subscription is now under my husband yet again we are getting a bad service.We got an SMS to pay and we did pay before the due date but every week we are disconnected and they keep adding reconnection fee.
Everytime we have to call Dstv which is annoying and Dstv Consultant are not very patient people I dont know why they are in Customer Service. They always want to make like the customer is wrong. In this case we are not, we paid our subscription as instructed I am extremely annoyed, every time you call there is a different consultant with a different information yet they are looking at the same account what nonsense is that.
DSTV you repeat things, YET you are too quick to send sms for payments and disconnect people where is your service You are in the service industry offer a service that you are paid for. Train your people to speak same language. Its unacceptable that you will hear different versions of one account. We have been calling, at some point we drove to Randburg who will give us our money back for calls and fuel because it's such an inconvenience.Treat customers with outermost respect and have sense of urgency.
Please rectify the error in this account
SMART Card ***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Your Consultants dont they have an option of calling Customers back, with proper feedback.
Do they just jump to the next query, it is annoying to keep on saying the same thing over and over again, dont you have a Ticket Sytem you work on to resolve queries.
Invest in that first deal with Customer' queries, instead of investing in Million Rand Buildings.
I am shocked to the core is it DStv as a Company or its individuals who are not keen to do their work.
We have to come to your Office in this Covid19 situation and cold weather ecause we have no choice. We should be sitting at home practicing social distance BUT we will walk into your offices probably exposing ourselves to Covid 19.
Your Consultants dont they have an option of calling Customers back, with proper feedback.
Do they just jump to the next query, it is annoying to keep on saying the same thing over and over again, dont you have a Ticket Sytem you work on to resolve queries.
Invest in that first deal with Customer' queries, instead of investing in Million Rand Buildings.
I am shocked to the core is it DStv as a Company or its individuals who are not keen to do their work.
We have to come to your Office in this Covid19 situation and cold weather ecause we have no choice. We should be sitting at home practicing social distance BUT we will walk into your offices probably exposing ourselves to Covid 19.