DStv (MultiChoice)

I called Multichoice on the 25/26 March 2020 to suspend my service because i had a problem with my TV set, i clearly stated that they need to suspend the service and i will call again once my TV set is fixed to reconnect the service.

To my suprise when i call today i am being told that the service is active and was to be suspended next month. I cant pay for the services that i am not using and i need Multichoice to fix their mess ASAP