DSTv Multichoice

<p>Hi,</p> <p>I signed up with Multichoice at the end of October for their price lock service, when they called me they explained everything to me, and after I received the new decoder, I called DSTV back, to cancel the old account, and to start the new subscription. I ask them to please debit the account on the 5th of every month and they told me that my first debit will be R538,- on the 5th of October. I ask them, if they are sure about this amount and they said yes. When I signed up they also told me that that it was not possible to have my wifes account debited, like it was in the past, because Im the account holder. So before the first of the month I transfered R538,- less into her account, since we both thought that the subscription will come of my account, needles to say, they booked the subscription of my wifes account, The best is they did not debit the R538,- ,they debited R1189,-. I have called numerous times (about a month) asking to please listen to the recordings, and come back to me, cause we budgetetd with the amount they told us will be taken off and now it was more. I called on the 18.11.2016 and asked if a supervisor can call me, I was promised that someone will call me. Today I was the one that had to call and I managed to speak to a supervisor. The supervisor admited to me that they made a mistake, but there is nothing they can do and why was I not supsecious about only have tp pay R538,- the first time, she also told me that it was a human error and they will be speakign to the employee, I explained to her again, that I was told that I only will be billed from the 28th of September to the 5th of October, and that is why it did not look supsecious to me, to be billed less then the R949 normal subscription. I said to her again that she must listen to the recording and she again said she does not have to listen to them becasue she knows that I was wrongly advised, but the amount that was debited, is actually correct, and that they cant give me a credit. I have to get the money somehwere to pay the shortfall into my wifes account, and they dont give a ****. Really great service, Next time i will go into a shop break something and tell them sorry human error. Where is this going? I was promised to be called back today by a manager that is above the supervisor I spoke to today. Ja right. </p>