GZ
Gene-lee Zietsman
1 reviews | Active since Nov 2016
01 Nov 2016, 15:28
Dstv Multichoice
<p>Unsatisfied is not even the word I have for the service from Dstv. If it was only one consultant I could have understand. Numerous phone calls. Phone bill sky high and still up until today my problem is not sorted out. Spoken to Thando. Lee. Malc. Vusi Noulu. Requested for a manager to phone me. Still no phone calls. Every call made to this people is recorded. Still no joy. I at this stage that I will cancel my service but will upload each call from my call recorder app just to proof the poor; most ridiculous service I have ever seen from a company</p>
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Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
01 Nov 2016, 16:06Dear Gene-lee Zietsman
We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2016, 16:06
Official
Dear Gene-lee Zietsman
We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Regards
MultiChoice Team
Best regards,
GZ
Gene-lee Zietsman's updateReviewer Update
02 Nov 2016, 11:50Dear Dstv Customer Service
Up until this moment nobody has still made any contact with me. Instead the customer service phoned the alternative nr on the system; which I updated my own number with your customer service a month ago. I do get the smse very quickly if you need an amount to be paid or disconnect my service because of your lack of service. Strange you can't phone me who is the account holder. Just another proof that what poor level of service you provide. My nr is ********** 721.
GZ
Gene-lee Zietsman's update02 Nov 2016, 11:50
Reviewer Update
Dear Dstv Customer Service
Up until this moment nobody has still made any contact with me. Instead the customer service phoned the alternative nr on the system; which I updated my own number with your customer service a month ago. I do get the smse very quickly if you need an amount to be paid or disconnect my service because of your lack of service. Strange you can't phone me who is the account holder. Just another proof that what poor level of service you provide. My nr is ********** 721.
GZ
Gene-lee Zietsman's updateReviewer Update
02 Nov 2016, 11:53Terrible service I will shortly load every phone call made to your customer service and the proof of every communication
GZ
Gene-lee Zietsman's update02 Nov 2016, 11:53
Reviewer Update
Terrible service I will shortly load every phone call made to your customer service and the proof of every communication
DStv (MultiChoice)'s replyOfficial
02 Nov 2016, 17:14Dear Gene-lee Zietsman
Thank you for taking our call , As per our telephone conversation will call you back tomorrow morning between 8 and 9 am.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply02 Nov 2016, 17:14
Official
Dear Gene-lee Zietsman
Thank you for taking our call , As per our telephone conversation will call you back tomorrow morning between 8 and 9 am.
Regards
Elna
Best regards,
GZ
Gene-lee Zietsman's updateReviewer Update
03 Nov 2016, 09:38Elna as discussed yesterday and confirmed as above by yourself its 09h37 and still no call from you. You said you will phone between 8 and 9?????
GZ
Gene-lee Zietsman's update03 Nov 2016, 09:38
Reviewer Update
Elna as discussed yesterday and confirmed as above by yourself its 09h37 and still no call from you. You said you will phone between 8 and 9?????
DStv (MultiChoice)'s replyOfficial
03 Nov 2016, 11:41Dear Gene-lee Zietsman
As per our telephone conversation, your enquiry has been referred to the PriceLock department to urgently call you with your concerns as soon as possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply03 Nov 2016, 11:41
Official
Dear Gene-lee Zietsman
As per our telephone conversation, your enquiry has been referred to the PriceLock department to urgently call you with your concerns as soon as possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Nov 2016, 09:08Dear Gene-lee Zietsman
Tried contacting you today several times at 9:00 am to no avail.
Please let us know of which time is convenient for us to contact you.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply07 Nov 2016, 09:08
Official
Dear Gene-lee Zietsman
Tried contacting you today several times at 9:00 am to no avail.
Please let us know of which time is convenient for us to contact you.
Regards
Elna
Best regards,
GZ
Gene-lee Zietsman's updateReviewer Update
07 Nov 2016, 09:25Good day Elna
I was in a meeting
You can phone me at 11 o clock.
Thank you
GZ
Gene-lee Zietsman's update07 Nov 2016, 09:25
Reviewer Update
Good day Elna
I was in a meeting
You can phone me at 11 o clock.
Thank you