DSTV MultiChoice

I have had the most unfortunate mistake by taking out a new subscription with DSTV. I was on line for 3 hours trying to sort out my account. My subscription was a special offer for an offer of the following: EXPLORA 3B free installation, new dish and new wiring and fixed price for 24 months I accepted the offer all was installed and two weeks later I was disconnected for non payment of R544.00. I was shocked as no one from DSTV MultiChoice informed me that I had to pay this amount on installation. Since then all I have had is hassles and no one from DSTV bothering to contact me. I was on line chatting with agents to sort all out, they were not helpful and sometimes rude and would not answer my questions and stated that they would esculate my complaint to the relevant persons at finance and contract sales who would contact me within 24 to 48 hours. It has been 8 days now and no one has bothered to contact me I have the following reference no: ***2 and ***0. I find multichoice do not care about their subscribers Service useless agents need to be educated and DSTV are really now the biggest ********. I am prepared to speak to any one from customer service as that department are not trained