Dstv multichoice

I just spent 1 hour on the phone with their consultant trying to get my dstv reconnected as they have disconnected it and it's up to date with payment . I haven't skipped a payment as they are debit it from my account. They have cause me an inconvenience and un able to assist me. All I was told was to wait until they solve or try to reconnect it back again for how long they are not sure. This is far the worst service I have experienced and they are paid but can't provide the service paid for. I would understand if I was in areas.