DSTV MULTICHOICE

On 27th March my decoder showed an error Corript Hard drive . On 1 April I drove 40 km to Umhlanga to take the decoder to them on recommendation if the Call Centre. They told me that on my insurance I cannot claim a new decoder as it is technical. But I can get a new explora ultra in price lock R909 a month and because I already paid R1034. I will have a credit. I said let's fo it! No no they can't do it that day as the portal is faulty. But gave me a number to call and keep checking when the portal is up and running. So I do just that . And yesterday 4 Spril I finally got assisted and told a member from that drpt will phone me and confirm and by Thursday I will get it installed. It is now Wednesday 5 April St 20h02 . I call again as no one has even tried contacting me and I was assured they will be get by tmThursday. This time I am told the lady I spoke to yesterday was incorrect. I am now without any dstv for 7 days + and paid all this money .......for what.