DSTV (Multichoice)
<p>I seemed everyone everyone is experiencing the same problem, Explora rebooting itself. I understand that technical issues occure, my discrepancy is that I have to use my airtime and time to resolve DSTVs technical issues... You guys need to devise a system where you call back your customers to sort out your technical issues.</p> <p> </p> <p>secondly, I rented movies on Box Office that will expire because I lost 7 hours of my planned viewing times. I'm not happy with that. </p> <p> </p> <p>Dstv needs compatition, then they'll step up, they must just know as soon as that happens, I'm cancelling my account with them! </p>
Dear Amanda Kinds
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Amanda Kinds
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Amanda Kinds
We recommend that you do a HDD Format on your DStv Explora decoder.
Please note the implications of HDD Format before proceeding : you will lose all your recordings and previous BoxOffice and DStv CatchUp items will be deleted. Within 48 hours some titles will have been downloaded. Also you will need to reset all Recording Scheduled.
Please find the steps below :
Hold the POWER button down, till the front panel shows a blank screen
Then hold down the P+ button, until CODE appears on the front panel
Then press P- (0 will appear on the front panel)
Then press P+ (01 will appear on the front panel)
Then P- again (010 will appear on the screen)
Then P+ again (0101 will appear on the screen)
A blinking HDDF will then appear on the front panel.
Then press P+ to confirm (hold down for 5 seconds)
Do not interrupt the process until you see PASS displayed on the front panel
LOAD will appear on the front panel- wait for the process to complete, AV will then resume.
Further the problem with Box-office was identified and movies should now load your box. We confirm that charges were reversed on your Box-Office account.
We apologise for this disruption in service and appreciate your understanding.
Regards
Elna
Best regards,
Dear Amanda Kinds
We recommend that you do a HDD Format on your DStv Explora decoder.
Please note the implications of HDD Format before proceeding : you will lose all your recordings and previous BoxOffice and DStv CatchUp items will be deleted. Within 48 hours some titles will have been downloaded. Also you will need to reset all Recording Scheduled.
Please find the steps below :
Hold the POWER button down, till the front panel shows a blank screen
Then hold down the P+ button, until CODE appears on the front panel
Then press P- (0 will appear on the front panel)
Then press P+ (01 will appear on the front panel)
Then P- again (010 will appear on the screen)
Then P+ again (0101 will appear on the screen)
A blinking HDDF will then appear on the front panel.
Then press P+ to confirm (hold down for 5 seconds)
Do not interrupt the process until you see PASS displayed on the front panel
LOAD will appear on the front panel- wait for the process to complete, AV will then resume.
Further the problem with Box-office was identified and movies should now load your box. We confirm that charges were reversed on your Box-Office account.
We apologise for this disruption in service and appreciate your understanding.
Regards
Elna
Best regards,