DSTV Multichoice

Since the 13 March 2023 I have been in written contact with just about every single person on their help desk to have my contract cancelled as from the 1 April 2023.

It seems that dealing with the various parties at Multichoice DSTV help desk, one is dealing with a bunch of semi-intelligent parties who seem to have a problem understanding a very simple requested like cancel my account. Because despite giving them all the required details in writing from the 13 March 2023, one continues getting various emails from various another parties in this department with a different reference number mentioning some other insane point.

On the 14 March 2023 at 1214 I received an email from Nkhensani Mahwayi who enlightened me as to the end of the contract and mentioned thatthey could assist with tyhe scheduling of a disconnection on the 1 April 2023 so that debit order does not go off. This party requested all my pertinent details which were sent on the same day at 1337.

I also received confirmation in an email on the 16 March 2023 at 0802 from Simphiwe that my account would be disconnected on the 1 April 2023,

I now find that my bank account has been debited on the 1 April for R994.00 for April 2023 subscription despite giving them all my pertinent details and also receiving confirmation from them that the disconnection would be done so not debit would take place on the 1 April 2023.

What type of company is Multichoice /DSTV? when their employees give you an assurance in writing that your account will be discontinued on a certain date then fail to do so. Are these people semi-illiterate in that they cannot do anything right?

Now one is faced with going through the whole process again and worst of all getting the refund of the April subscription which will take forever.

The other thing is that one can never speak or communicate with senior management in this company, they seem to not exists probably the reason why there are so many headless chickens working there.