DStv multichoice

Good morning Am so dissatisfied with the service I get from DStv. I feel I'm being overcharged somehow.

I transferred R1020 from my nedbank account into their absa account on the 20th, I was only able to speak to the consultant the next day who advised I should pay R1000 to stay connected until the 21st of the following month. Well today is the 26/07/2019 and my services have been disconnected and I need to pay another R1050 to stay connected until the 26th of following month. What happened to the payment I made over the weekend? Why wasn't I told if I had to pay more than I paid ? Did they not get the money? Please help. My smartcard number is : *** Name: Thapelo Motau