Dstv Multichoice

I am paying almost R900 pm for the full Dstv bouquet & very close to terminating my subscription after many years of being a loyal paying client.The Call Centre Agents take on average 15 - 20 mins to answer calls & are not equipped to make any decisions rather than rattling off a script.More importantly , programme REPEATS have become the norm, especially of late! Viewers don't despair , if you miss a programme on channel 174 for example on Mon eve, you can watch it on Tues/ Wed/ Thurs/ Fri or Sat am!!! Not holding my breath for a response from Management , as they are probably too busy filling in gaps with programmes aired last year, shame on you!