DSTV MultiChoice

Honestly, the DSTV MultiChoice customer care centre is the most useless facility ever. First of all, have some energy when taking our calls, it was like talking to someone at a funeral. And then I tell them my issue, and the famous response follows, "Please switch off the decoder at the plug and take out the smartcard", uhm, hello, that's what we do before we call you... And then the most frustrating part, when they say everything is fine on their side but I am missing channels, so basically I'm paying so they can view my package because I can't view these channels. Absolutely terrible!!