LK
Lia K
1 reviews | Active since Jun 2018
17 Jun 2018, 20:47
DSTV multichoice
Dstv has the worst cutomer care ever. On the 2nd June 2018 I contacted dstv to downgrade the dstvpackage, it wast done. The 6 June 2018 I tried to downgrade again, still no one helped me, Friday the 15th June 2018 I phoned dstv to downgrade my package again, this is due to my financial situation, I tried this since the 2nd June2018 and I'm still on the premium package but now I want to cancel dstv entirely and no one is responding I need help somewhere!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jun 2018, 14:36Dear Lia De Klerk,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2018, 14:36
Official
Dear Lia De Klerk,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jun 2018, 17:38Dear Lia De Klerk,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate you are on the 24-month SPL contract. We can cancel this contract to enable us to downgrade to the DStv package of your choice. However, there will be a cancellation fee of R180.00 charged. Please note that should you wish to upgrade to the DStv Premium package in the future this offer for a reduced Premium subscription will no longer apply to you.
Please also confirm which DStv package you wish to downgrade to so that we can assist accordingly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2018, 17:38
Official
Dear Lia De Klerk,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate you are on the 24-month SPL contract. We can cancel this contract to enable us to downgrade to the DStv package of your choice. However, there will be a cancellation fee of R180.00 charged. Please note that should you wish to upgrade to the DStv Premium package in the future this offer for a reduced Premium subscription will no longer apply to you.
Please also confirm which DStv package you wish to downgrade to so that we can assist accordingly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,