DSTV-Multichoice

<p>I am very disgusted and disappointed with the service I received from Multichoice. In March-2016, I downgraded from Premium subscribtion to Compact. An amount of R430.00 deducted in April-2016 which was the righ amount because I requested to keep my PVR. In May-2016 a premium of R844 was deducted from my account by Multichoice, which is the amount for a Premium subscribtion. I called Multichoice on the 4th May 2016 to querry it. I spoke to a lady by the name of Bongani who ***isted me and confirmed that an amount of R414 will be refunded into my account. On the Friday 6th May 2016 I called Multichoice again seeing that no refund was done. I spoke to a gentleman by the name of Nduduzo who could not ***ist me at all. Instead he told me that if I want my refund done I must send proof of a bank statement to Multichoice. This information was not communicated to me when I first called, had it been done so, I could have long sent them. I then requested to speak to Nduduzo's superior since he couldn't ***ist me. I spoke to a lady by the name of Given Ndlovu who also couldn't ***ist me at all instead she told me what Nduduzo told me and kept on saying she apologises. Apologies were not accepted at this stage as she was not resolving my problem. She then said she will communicate this with Bongani's superior and one of them will call me later that day. I waited with no success. I called again it was just around 18:30 in the evening a lady by the name of Mantwa answered, I requested to speak to Given Ndlovu as she had promised to call me back but she didn't. Mantwa was very rude, not helpful at all, all she said to me was where is she supposed to get Given as Multichoice is a very big company and she doesn't know her. My response was I don't know, I don't need to know how big Multichoice is, all I want is my problem resolved. After going through my account she still couldn't calculate what amount I should be refunded. I had to educate her in the system that she works with, there is a calculator, she can open it and do her simple Math. While on a long call with Mantwa she decided to put me on hold without communicating it with me and as to why she is putting me on hold. After holding on for long I then decided to hang up. I called back again another gentleman by the name of Thabo answered but this time I refused to speak to Thabo, I demanded to speak to Thabo's superior immediately. He told me his superior's name is Palesa, she was busy on a call, he confirmed that Palesa will call me back. Thabo took my numbers but till to date 10th May-2016 none of the people that promised to call me back from Multichoice did. This is not the kind of service I expect from Multichoice as their customer. Multichoice has done me wrong and I'm the one that has to keep on calling them. Everyone that I spoke to put me on hold for long and no one had the decency call me back instead all I could get was "We are not allowed to call back." All I want is my money refunded back into my account that's all. I don't need this pathetic service. </p>