DStv multichoice

Good day

I've once more received a very unpleasant service from multichoice with my account once more called them last weekend to active my second smart card only to be told that I need to call in a technician to sort it out while it needed a activation since I disconnected it and the service it's for the same house why would you need a technician to fix a smart card connection and to my surprise I tried to have a chat through their App only to be told they offline 2 days ago and this morning tried chatting only to chat with a robot that's sending me prompt chats that definitely cannot resolve my inquiry . I have wasted airtime and data for a service which I'm paying for and not sure why can they not have a toll free number as their service sucks some of us pay for a service we pay and cannot get