DStv - Multichoice

On 13 July 2019 I requested via the call center to have DstvNow activated. I paid the full prorata amount immediately. But I could not use the service at all. I phone several times to ensure that I am following the correct procedure. But to no avail. I discovered numerous complaints of clients with the same problem - no use of DstvNow at all!! I requested a refund for R809 deducted from my account for August. I have enquired about the refund twice - apparently the amount reflects as a credit on my account and a request will be send by the operator speaking to me. Interesting that my service will be terminated in case of non-payment but as a consumer I have to fight for money owed to me!! I demand NOT ONLY the R 809 but ALSO the prorata amount as I had no service at all!! Appalling service DStv - Multichoice!! Consumer Protection Act here we go again!!