AL
Athol L
1 reviews | Active since Nov 2024
26 Nov 2024, 12:41
DSTV MULTI CHOUCE LOSS OF SHOWMAX
I am a DSTV Premier subscriber and due to my old decoder becoming faulty and no longer being able to receive Showmax, on the 11th Oct 24 we purchased the new ultra decoder in order to replace my faulty decoder and to get Showmax again. Once home we duly installed the decoder and phoned DSTV to deactivate the old decoder, activate the new decoder and reinstate Showmax. The DSTV on line assistant duly obliged and within 20 mins the DSTV , plus Catch up and Showmax was functional. and all worked well for approximately 7 days. Then we woke up on the 18th Oct 24 to find an email from DSTV / Showmax to say that our Showmax is unsubscribed and if we wish to be reinstated we must contact them. No reasons were given as to why we were unsubscribed from Showmax. We duly contacted DSTV and to date, after 6 weeks, despite talking to numerous operators from both DSTV and Showmax and following all instructions we are still waiting to have our free Showmax reconnected. In this time period we have sent and received 48 emails between DSTV and ourselves and still with no resolution. We are currently waiting for a reply from DSTV and reconnection of our Showmax. No paying customer should be subjected to this treatment and we are totallly disgusted and appalled at the treatment we are receiving from DSTV / Multichoice. We are still waiting for a response and resolution of this problem from DSTV / Multichoice so please get your act together and start treating your customers with respect. Still waiting.??????
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
26 Nov 2024, 13:04Hi Athol,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Nov 2024, 13:04
Official
Hi Athol,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
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Athol L's updateReviewer Update
26 Nov 2024, 13:27Thanks, I await your resolution and reinstatement of my Showmax. Its now 7 weeks?
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Athol L's update26 Nov 2024, 13:27
Reviewer Update
Thanks, I await your resolution and reinstatement of my Showmax. Its now 7 weeks?
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Athol L's updateReviewer Update
28 Nov 2024, 12:28As stated we have done this l numerous times without success. The problem is the link never gets sent or we do not reveive it. Please resolve this and get your technical staff to contact me and sort this isdue out. Its 8 weeks now without Showmax and still waiting. Absolute disgrace
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Athol L's update28 Nov 2024, 12:28
Reviewer Update
As stated we have done this l numerous times without success. The problem is the link never gets sent or we do not reveive it. Please resolve this and get your technical staff to contact me and sort this isdue out. Its 8 weeks now without Showmax and still waiting. Absolute disgrace
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Re your above text
I don't know how many times I have to try and explain my situation to DSTV. I am beginning to think that no one there knows what the hell is going on, its pathetic and I think DSTV is just throwing up smoke screens, as it seems you are all *********** or cannot do your jobs.I will try one more time to explain.1) I have done all that DSTV has advised but without success.2) My Premier account shows that DSTV is active at R99/ mth discounted to R0 /mth as I am a Premier subscriber so Showmax is free to me.3) When I try to activate Showmax from the My DSTV app it cannot provide the link.4) When I log into the Showmax account it states I am unsubscribed.When I try subscribe it does not offer the Free Showmax as an add on as it is already Active on my DSTV account. If I select the entertainment package it quotes R99/mth and asks for credit card details.5) DSTV must provide and email me the activation link for me to access and watch Showmax.6) I was watching Showmax till DSTV unsubscribed me for reasons only they know and cannot advise me despite requesting this on numerous emails.7) The solution is simple DSTV unsubscribed me so reinstate me and provide the link.Surely there must be one competent person at DSTV who can do this.Please get a technically competent person to phone me to activate Showmax.
I am totally disgusted and appalled with DSTV and their incompetence and lack of customer care.
Totally disgruntled customer.Athol Lawrence***Show quoted text
Athol L's updateReviewer Update
29 Nov 2024, 14:33Re your above text
I don't know how many times I have to try and explain my situation to DSTV. I am beginning to think that no one there knows what the hell is going on, its pathetic and I think DSTV is just throwing up smoke screens, as it seems you are all *********** or cannot do your jobs.I will try one more time to explain.1) I have done all that DSTV has advised but without success.2) My Premier account shows that DSTV is active at R99/ mth discounted to R0 /mth as I am a Premier subscriber so Showmax is free to me.3) When I try to activate Showmax from the My DSTV app it cannot provide the link.4) When I log into the Showmax account it states I am unsubscribed.When I try subscribe it does not offer the Free Showmax as an add on as it is already Active on my DSTV account. If I select the entertainment package it quotes R99/mth and asks for credit card details.5) DSTV must provide and email me the activation link for me to access and watch Showmax.6) I was watching Showmax till DSTV unsubscribed me for reasons only they know and cannot advise me despite requesting this on numerous emails.7) The solution is simple DSTV unsubscribed me so reinstate me and provide the link.Surely there must be one competent person at DSTV who can do this.Please get a technically competent person to phone me to activate Showmax.
I am totally disgusted and appalled with DSTV and their incompetence and lack of customer care.
Totally disgruntled customer.Athol Lawrence***Show quoted text
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Athol L's update29 Nov 2024, 14:33
Reviewer Update
Re your above text
I don't know how many times I have to try and explain my situation to DSTV. I am beginning to think that no one there knows what the hell is going on, its pathetic and I think DSTV is just throwing up smoke screens, as it seems you are all *********** or cannot do your jobs.I will try one more time to explain.1) I have done all that DSTV has advised but without success.2) My Premier account shows that DSTV is active at R99/ mth discounted to R0 /mth as I am a Premier subscriber so Showmax is free to me.3) When I try to activate Showmax from the My DSTV app it cannot provide the link.4) When I log into the Showmax account it states I am unsubscribed.When I try subscribe it does not offer the Free Showmax as an add on as it is already Active on my DSTV account. If I select the entertainment package it quotes R99/mth and asks for credit card details.5) DSTV must provide and email me the activation link for me to access and watch Showmax.6) I was watching Showmax till DSTV unsubscribed me for reasons only they know and cannot advise me despite requesting this on numerous emails.7) The solution is simple DSTV unsubscribed me so reinstate me and provide the link.Surely there must be one competent person at DSTV who can do this.Please get a technically competent person to phone me to activate Showmax.
I am totally disgusted and appalled with DSTV and their incompetence and lack of customer care.
Totally disgruntled customer.Athol Lawrence***Show quoted text
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Re your above Hello Peter team reply
I don't know how many times I have to try and explain my situation to DSTV. I am beginning to think that no one there knows what the hell is going on, its pathetic and I think DSTV is just throwing up smoke screens, as it seems you are all *********** or cannot do your jobs.I will try one more time to explain.1) I have done all that DSTV has advised but without success.2) My Premier account shows that DSTV is active at R99/ mth discounted to R0 /mth as I am a Premier subscriber so Showmax is free to me.3) When I try to activate Showmax from the My DSTV app it cannot provide the link.4) When I log into the Showmax account it states I am unsubscribed.When I try subscribe it does not offer the Free Showmax as an add on as it is already Active on my DSTV account. If I select the entertainment package it quotes R99/mth and asks for credit card details.5) DSTV must provide and email me the activation link for me to access and watch Showmax.6) I was watching Showmax till DSTV unsubscribed me for reasons only they know and cannot advise me despite requesting this on numerous emails.7) The solution is simple DSTV unsubscribed me so reinstate me and provide the link.Surely there must be one competent person at DSTV who can do this.Please get a technically competent person to phone me to activate Showmax.
I am totally disgusted and appalled with DSTV and their incompetence and lack of customer care.
Totally disgruntled customer.Athol Lawrence***Show quoted text
Athol L's updateReviewer Update
29 Nov 2024, 14:41Re your above Hello Peter team reply
I don't know how many times I have to try and explain my situation to DSTV. I am beginning to think that no one there knows what the hell is going on, its pathetic and I think DSTV is just throwing up smoke screens, as it seems you are all *********** or cannot do your jobs.I will try one more time to explain.1) I have done all that DSTV has advised but without success.2) My Premier account shows that DSTV is active at R99/ mth discounted to R0 /mth as I am a Premier subscriber so Showmax is free to me.3) When I try to activate Showmax from the My DSTV app it cannot provide the link.4) When I log into the Showmax account it states I am unsubscribed.When I try subscribe it does not offer the Free Showmax as an add on as it is already Active on my DSTV account. If I select the entertainment package it quotes R99/mth and asks for credit card details.5) DSTV must provide and email me the activation link for me to access and watch Showmax.6) I was watching Showmax till DSTV unsubscribed me for reasons only they know and cannot advise me despite requesting this on numerous emails.7) The solution is simple DSTV unsubscribed me so reinstate me and provide the link.Surely there must be one competent person at DSTV who can do this.Please get a technically competent person to phone me to activate Showmax.
I am totally disgusted and appalled with DSTV and their incompetence and lack of customer care.
Totally disgruntled customer.Athol Lawrence***Show quoted text
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Athol L's update29 Nov 2024, 14:41
Reviewer Update
Re your above Hello Peter team reply
I don't know how many times I have to try and explain my situation to DSTV. I am beginning to think that no one there knows what the hell is going on, its pathetic and I think DSTV is just throwing up smoke screens, as it seems you are all *********** or cannot do your jobs.I will try one more time to explain.1) I have done all that DSTV has advised but without success.2) My Premier account shows that DSTV is active at R99/ mth discounted to R0 /mth as I am a Premier subscriber so Showmax is free to me.3) When I try to activate Showmax from the My DSTV app it cannot provide the link.4) When I log into the Showmax account it states I am unsubscribed.When I try subscribe it does not offer the Free Showmax as an add on as it is already Active on my DSTV account. If I select the entertainment package it quotes R99/mth and asks for credit card details.5) DSTV must provide and email me the activation link for me to access and watch Showmax.6) I was watching Showmax till DSTV unsubscribed me for reasons only they know and cannot advise me despite requesting this on numerous emails.7) The solution is simple DSTV unsubscribed me so reinstate me and provide the link.Surely there must be one competent person at DSTV who can do this.Please get a technically competent person to phone me to activate Showmax.
I am totally disgusted and appalled with DSTV and their incompetence and lack of customer care.
Totally disgruntled customer.Athol Lawrence***Show quoted text
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Athol L's updateReviewer Update
01 Dec 2024, 16:30Email just received from DSTV sbout losd of Showmax
Talk about pasdsng the buck.
ENQUIRY REFERENCE NUMBER : ***Dear DStv Customer Thank you for contacting us. We acknowledge receiving your email & look forward to giving you a memorable experience in your interactions with us.It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
Kindly send an e-mail to *** as are specialists for Showmax and you already tried all the trouble shooting steps with us. My respinse to follow
Talk about pasdsng the buck.
ENQUIRY REFERENCE NUMBER : ***Dear DStv Customer Thank you for contacting us. We acknowledge receiving your email & look forward to giving you a memorable experience in your interactions with us.It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
Kindly send an e-mail to *** as are specialists for Showmax and you already tried all the trouble shooting steps with us. My respinse to follow
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Athol L's update01 Dec 2024, 16:30
Reviewer Update
Email just received from DSTV sbout losd of Showmax
Talk about pasdsng the buck.
ENQUIRY REFERENCE NUMBER : ***Dear DStv Customer Thank you for contacting us. We acknowledge receiving your email & look forward to giving you a memorable experience in your interactions with us.It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
Kindly send an e-mail to *** as are specialists for Showmax and you already tried all the trouble shooting steps with us. My respinse to follow
Talk about pasdsng the buck.
ENQUIRY REFERENCE NUMBER : ***Dear DStv Customer Thank you for contacting us. We acknowledge receiving your email & look forward to giving you a memorable experience in your interactions with us.It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
Kindly send an e-mail to *** as are specialists for Showmax and you already tried all the trouble shooting steps with us. My respinse to follow
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Athol L's updateReviewer Update
01 Dec 2024, 16:34My Response
After 8 weeks and 50 odd emails back and forth, you now pass the buck and refer me to Showmax help, who I have also contacted on numerous occassions with no success.My account is with DSTV not Showmax, so I expect you DSTV as a paying customer to resolve this issue.You deal or partner with Showmax so please contact them to resolve this issue and reinstate my Showmax which is free with the DSTV Premium account.When the Ultra decoder was installed it was DSTV who I contacted and who activated it along with Showmax. After 7 days I was then unsubscribed , for reasons only known to DSTV / Showmax and for 8 weeks now I have been asking the question WHY? Withot a reply, and trying to get my Showmax reinstated without success.Between DSTV / Showmax I expect you to get your technical department to sort it out and send me an activation link. Surely between you, you can do this and resolve this issue.If not, please get your senior management to contact me for discussion as I am extremely upset that this issue has been aloud to continue for so long.I await your solution to reinstate my Showmax.
Extremely frustrated customer
And still waiting for DSTV to restore my Showmax.
After 8 weeks and 50 odd emails back and forth, you now pass the buck and refer me to Showmax help, who I have also contacted on numerous occassions with no success.My account is with DSTV not Showmax, so I expect you DSTV as a paying customer to resolve this issue.You deal or partner with Showmax so please contact them to resolve this issue and reinstate my Showmax which is free with the DSTV Premium account.When the Ultra decoder was installed it was DSTV who I contacted and who activated it along with Showmax. After 7 days I was then unsubscribed , for reasons only known to DSTV / Showmax and for 8 weeks now I have been asking the question WHY? Withot a reply, and trying to get my Showmax reinstated without success.Between DSTV / Showmax I expect you to get your technical department to sort it out and send me an activation link. Surely between you, you can do this and resolve this issue.If not, please get your senior management to contact me for discussion as I am extremely upset that this issue has been aloud to continue for so long.I await your solution to reinstate my Showmax.
Extremely frustrated customer
And still waiting for DSTV to restore my Showmax.
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Athol L's update01 Dec 2024, 16:34
Reviewer Update
My Response
After 8 weeks and 50 odd emails back and forth, you now pass the buck and refer me to Showmax help, who I have also contacted on numerous occassions with no success.My account is with DSTV not Showmax, so I expect you DSTV as a paying customer to resolve this issue.You deal or partner with Showmax so please contact them to resolve this issue and reinstate my Showmax which is free with the DSTV Premium account.When the Ultra decoder was installed it was DSTV who I contacted and who activated it along with Showmax. After 7 days I was then unsubscribed , for reasons only known to DSTV / Showmax and for 8 weeks now I have been asking the question WHY? Withot a reply, and trying to get my Showmax reinstated without success.Between DSTV / Showmax I expect you to get your technical department to sort it out and send me an activation link. Surely between you, you can do this and resolve this issue.If not, please get your senior management to contact me for discussion as I am extremely upset that this issue has been aloud to continue for so long.I await your solution to reinstate my Showmax.
Extremely frustrated customer
And still waiting for DSTV to restore my Showmax.
After 8 weeks and 50 odd emails back and forth, you now pass the buck and refer me to Showmax help, who I have also contacted on numerous occassions with no success.My account is with DSTV not Showmax, so I expect you DSTV as a paying customer to resolve this issue.You deal or partner with Showmax so please contact them to resolve this issue and reinstate my Showmax which is free with the DSTV Premium account.When the Ultra decoder was installed it was DSTV who I contacted and who activated it along with Showmax. After 7 days I was then unsubscribed , for reasons only known to DSTV / Showmax and for 8 weeks now I have been asking the question WHY? Withot a reply, and trying to get my Showmax reinstated without success.Between DSTV / Showmax I expect you to get your technical department to sort it out and send me an activation link. Surely between you, you can do this and resolve this issue.If not, please get your senior management to contact me for discussion as I am extremely upset that this issue has been aloud to continue for so long.I await your solution to reinstate my Showmax.
Extremely frustrated customer
And still waiting for DSTV to restore my Showmax.
AL
Athol L's updateReviewer Update
06 Dec 2024, 07:52Loss of Showmax
Firther to all previous reviews I still await DSTV/Showmax to reinstate my Showmax linkThis issue has existed since the 18th Oct 24 and despite over 50 emails DSTV are still telling me they are consulting with Showmax to reinstate my link.I do not understand why this is so difficult, surely you connect a lot of new and existing customers to Showmax on an ongoing basis.Despite doing all that is asked , we get to the point where DSTV system states the link is being sent to my email address but it never comes through. Why is this so? Surely after nearly 10 weeks DSTV / Showmax technical department should have resolved this.I receive all other emails from DSTV / Showmax so why not the link to activate.?Please will you pursue this issue actively with your technical department and get my Showmax reinstated.Frustrated and disillusioned customer.
Firther to all previous reviews I still await DSTV/Showmax to reinstate my Showmax linkThis issue has existed since the 18th Oct 24 and despite over 50 emails DSTV are still telling me they are consulting with Showmax to reinstate my link.I do not understand why this is so difficult, surely you connect a lot of new and existing customers to Showmax on an ongoing basis.Despite doing all that is asked , we get to the point where DSTV system states the link is being sent to my email address but it never comes through. Why is this so? Surely after nearly 10 weeks DSTV / Showmax technical department should have resolved this.I receive all other emails from DSTV / Showmax so why not the link to activate.?Please will you pursue this issue actively with your technical department and get my Showmax reinstated.Frustrated and disillusioned customer.
AL
Athol L's update06 Dec 2024, 07:52
Reviewer Update
Loss of Showmax
Firther to all previous reviews I still await DSTV/Showmax to reinstate my Showmax linkThis issue has existed since the 18th Oct 24 and despite over 50 emails DSTV are still telling me they are consulting with Showmax to reinstate my link.I do not understand why this is so difficult, surely you connect a lot of new and existing customers to Showmax on an ongoing basis.Despite doing all that is asked , we get to the point where DSTV system states the link is being sent to my email address but it never comes through. Why is this so? Surely after nearly 10 weeks DSTV / Showmax technical department should have resolved this.I receive all other emails from DSTV / Showmax so why not the link to activate.?Please will you pursue this issue actively with your technical department and get my Showmax reinstated.Frustrated and disillusioned customer.
Firther to all previous reviews I still await DSTV/Showmax to reinstate my Showmax linkThis issue has existed since the 18th Oct 24 and despite over 50 emails DSTV are still telling me they are consulting with Showmax to reinstate my link.I do not understand why this is so difficult, surely you connect a lot of new and existing customers to Showmax on an ongoing basis.Despite doing all that is asked , we get to the point where DSTV system states the link is being sent to my email address but it never comes through. Why is this so? Surely after nearly 10 weeks DSTV / Showmax technical department should have resolved this.I receive all other emails from DSTV / Showmax so why not the link to activate.?Please will you pursue this issue actively with your technical department and get my Showmax reinstated.Frustrated and disillusioned customer.
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Athol L's updateReviewer Update
07 Dec 2024, 07:16DSTV Helo
I received a call friday afternoon from one of your help assistants re the loss of my Showmax , after re-explaining the whole problem she said she would email me an activation link, we waited for 10 mins and it never came through. I then gave her an alternate email address, she said it would take a while to come through and she would phone me back around 12.00pm , but once again she did not call me back.This is not the first time that a DSTV operator has said they would call me back and then don't.This is the type of service from DSTV that I am being subjected to and I am still waiting to get my Showmax reconnected.Please advise what DSTV is doing about this issue as I am so frustrated that DSTV is allowing this lack of service to continue.I await your response.
Frustrated customer
I received a call friday afternoon from one of your help assistants re the loss of my Showmax , after re-explaining the whole problem she said she would email me an activation link, we waited for 10 mins and it never came through. I then gave her an alternate email address, she said it would take a while to come through and she would phone me back around 12.00pm , but once again she did not call me back.This is not the first time that a DSTV operator has said they would call me back and then don't.This is the type of service from DSTV that I am being subjected to and I am still waiting to get my Showmax reconnected.Please advise what DSTV is doing about this issue as I am so frustrated that DSTV is allowing this lack of service to continue.I await your response.
Frustrated customer
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Athol L's update07 Dec 2024, 07:16
Reviewer Update
DSTV Helo
I received a call friday afternoon from one of your help assistants re the loss of my Showmax , after re-explaining the whole problem she said she would email me an activation link, we waited for 10 mins and it never came through. I then gave her an alternate email address, she said it would take a while to come through and she would phone me back around 12.00pm , but once again she did not call me back.This is not the first time that a DSTV operator has said they would call me back and then don't.This is the type of service from DSTV that I am being subjected to and I am still waiting to get my Showmax reconnected.Please advise what DSTV is doing about this issue as I am so frustrated that DSTV is allowing this lack of service to continue.I await your response.
Frustrated customer
I received a call friday afternoon from one of your help assistants re the loss of my Showmax , after re-explaining the whole problem she said she would email me an activation link, we waited for 10 mins and it never came through. I then gave her an alternate email address, she said it would take a while to come through and she would phone me back around 12.00pm , but once again she did not call me back.This is not the first time that a DSTV operator has said they would call me back and then don't.This is the type of service from DSTV that I am being subjected to and I am still waiting to get my Showmax reconnected.Please advise what DSTV is doing about this issue as I am so frustrated that DSTV is allowing this lack of service to continue.I await your response.
Frustrated customer