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MB
ME B

1 reviews | Active since Apr 2022

24 Apr 2022, 11:17

Dstv Multi choice worst service EVER

On 6 April 2022 I subscribed to DSTV and took out a streaming package. I paid R699 which went of my Discovery bank account immediately. Since the 6th of April I have to contact dstv on a daily basis. They disconnect me EVERY single day. I have to send them my bankstatement every single day, then I just have to hear the matter has being escalated to their finance and technical department.

I have been without my dstv service for more hours I could actually make use of the service which they have charged me in full. When I complain I just get told they understand that I am unhappy, but they escalated the matter, they can do nothing more or less.

I am BEYOND angry with this disgrace of what they call a service. They are quick to take my money, but slow to provide me with the service I was charged for in advance.

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Replies (2)
MB
ME B's update24 Apr 2022, 12:21
Reviewer Update
I see you reply this to ALL your unhappy customers, but yet you actually just do NOTHING to this matter al all
MB
ME B's update24 Apr 2022, 15:37
Reviewer Update
Since the 6th of April I had to send my bank statement in EVERY day ( as proof that I did actually pay) I can understand if that happened once.....maybe twice - BUT EVERY DAY SINCE THEN - TOTALLY UNACCEPTABLE. Now that I have seen how many other clients complain about the exact same thing on this platform - I can't believe that a big company like dstv still have not fixed this problem in the 1st place. If one does not pay you disconnect the service, but if I have paid in advance - dstv must get their act together. Please read the 100's of review on this same problem and fix the problem.