JK
Jane K
1 reviews | Active since Jan 2016
06 Nov 2019, 10:19
DSTV-MULTI-CHOICE unauthorised debit orders
I have cancelled my subscription 25/01/2018. Suddenly from September these amounts are being debited form my account from Multi-choice. I don't even have DSTV, I have no box in my house and have no subscription. No one is replying to my online queries I have emailed. And no one can help me over the phone! This is wrong that you are taking money from me and still have my personal details on file. I am no longer your customer PLEASE REFUND ME MY DEBIT ORDERS!!!!!!!!!!!!!!
Mbali Nkosi <***> Wed, Dec 20, 2017, 10:21 AM to me
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This is to inform you that the services on your DSTV account will be disconnected on the 25/01/2018 as per your request on our telephone conversation.
***-i86
Kind Regards,
Mbali Nkosi
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 13:07 Dear Jane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Nov 2019, 13:07
Official
Dear Jane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 09:48Dear Jane,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly forward your bank statement reflecting this to *** so that we can investigate and rectify it.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly forward your bank statement reflecting this to *** so that we can investigate and rectify it.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2019, 09:48
Official
Dear Jane,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly forward your bank statement reflecting this to *** so that we can investigate and rectify it.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly forward your bank statement reflecting this to *** so that we can investigate and rectify it.
Kind regards,
Dstv: Hello Peter Team
Best regards,