DSTV multi choice their service is very poor

Georginah M

1 reviews | Active since May 2020

Unhappy customer 07 Apr 2021, 12:04 DSTV multi choice their service is very poor I used live chat for DSTV multi choice their service is very poor and they could not even assist me. Then I call the call center and they put me on hold for more than 45 minutes because an agent could not assist me and had to ask her manager for assistance. Where should I get the airtime from? Ridiculous service from DSTV. Do not recommend DSTV to anyone their service is beyond repair, broken, rotten *******

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Business reply DStv (MultiChoice)'s reply: 07 Apr 2021, 12:57

Hi Georginah,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team

GM Georginah M: 12 Apr 2021, 07:01

DStv (MultiChoice) never got back to me. I had to use my airtime to call them back and still their service was poor had to be on hold again for more than 30 minutes. Finally they said I must pay R599.00 because the problem is in their side and they will fix it. They reconnected the services and this morning when we woke up DStv (MultiChoice) has disconnected their services. I upgraded to premium based on an email received for R599.00 promo but are forcing me to pay R829 for normal DStv Premium + R50.00 re connection fee + R105.00 access fee. I still repeat myself DStv (MultiChoice) has as Ridiculous service and do not recommend DSTV to anyone, their service is beyond repair, broken, rotten, ***************

Where am i going to get the airtime to be put on hold again for more that an hour. I am disconnected because of their incompetence.