Dstv multi choice terrible service

So today this service has let us down again due to incompetence of the staff. It’s Sunday today and my Dstv service has been blocked. On Tuesday I received a message with the amount I am required to yet when reinstating my account last month I was told to fill out a debit order form. So if I completed a debit order form why am I receiving messages to pay my account cash. So I emailed *** the following day I received a call only to confirm I’m a cash customer however she finds to debit order form on the systems and say if pay by debit order we can save R100 a month I say fine go ahead. I do explain that I require the debit order to go off on the 31 of each month and not the 17th and she say no worries just pay R232.98 today and the debit order will go off on the 31st. I paid the R232.98 straight away and now we do not have service. How can this company not have a 24/7 customer line not operating so now we just do not have service until Monday morning but have paid for it. This is just not good enough DSTV service has gone done terribly it’s very disappointing