Dstv multi choice put me in the dark

My account was closed and the live chat and call centre agents said they can’t work on the account as it had been flagged as *****ulent as there were suspicious activities on it.

I am unsure of what those are as no one ever called me to explain these activities, they just abruptly closed my account. I have been going back and forth over emails with agents who have been escalating for a week now and I’m not getting any assistance or getting through to their ***** department.theyve been telling me that my query is in ***** department,it's been 3 weeks now