DSTV Multi-choice price-lock is a ****

Towards the end of November, I agreed for a price-lock, but cancelled before installation. Then the guy I spoke to, told me not to sign for the decoder, which I did. To my surprise, the debit went through. To date, I have 4 references which I am still awaiting feedback. What is more frustrating is that the price-lock team does not have a direct line. No matter how inconvenienced you are, you cannot contact them. I even thought it better if I cancel my old decoder, let them come install the new one so my payment remain R499 I am used to, this seem impossible. By the first, I'm waiting for a debit of more than R800 for a service I do not have. My matter has been escalated 3 times yet there is no progress. Three walk-in centers around PTA North have been closed, which makes it more difficult to get assistance. I am always using live chat which hasn't been of any help by now.