Dstv multi choice poor, very poor, pathetic service delivery.

I have experienced problems on my account. I have only noticed when I was highly over charged this month, only to come to know its been going on for a while now. My service was disconnected simce I have reversed the amount of 1800 back to my account. It is highly impossible to pay that kind of amount on dstv. Not to say its not even the full package. There was upgrades on my package which I did not even approve. I have connection fees on decoders which I have been using for a very long time now. I have extra view charges which I have disconnected in December 2018. My question is, how long has this been going on??????? I have phoned in since last week, holding online for over an our on one call. Yesterday I have called over ten times holding on for 30,40,50minutes per call, to top it up, ur consultants are *****. Today I had called again and had to explain myself over and over again. I assumed that each call in noted on system for references, but clearly not. I was put on hold for 15minutes when I requested to speak to a manager(***-C2). I am honestly not impressed with the service I have received. My matter is still not resolved and stuck with a very high cellphone bill. I have just double troubled myself. Today 23 Oct2019 04:57pm I had called in again since I have not recieved any feedback with regards to my matter, I have requested to speak to the manager regarding my case, I was then put on hold for another 15 minutes only to get feedback from the consultant that the manager (Zanele) is not taking any calls at the moment. I really dont know anymore how to resolve this matter. I have been spending so much money on calls.