DSTV Multi choice not honoring offers made with direct advertising

On 2 February 2024, I received an offer from Multichoice via email to reactivate services at a rate of R 199.00 per month for a duration of 3 months, with the acceptance deadline set for 29 February 2024. I accepted the offer on 19 February 2024, by sending an acceptance email along with proof of payment to ***. Although my email was acknowledged by DSTV, I have yet to receive a response, and the offer has not been app**** to my account. This issue is not new to me, as I have encountered similar problems with Multichoice in the past. Despite reaching out to x 18 different Multichoice consultants, each offering their own explanations and excuses, the problem remains unresolved.