DSTV (MULTI CHOICE) IS *****ING FROM THEIR LOYAL CUSTOMERS.

I signed 2 two year pricelock contracts with DSTV for two Premium packages during June 2021.

I opted for the pricelock options to save money.

To my shock and surprise I received my DSTV bill for July 2021 and it was stated that I owe them R 3 373 for the two premium packages, including one extra view.

According to my calculations, my monthly installment was supposed to be a maximum of R 2 100.

I immediately phone DSTV call centre in order to raise my complaint and I requested that my account be reviewed and rectified accordingly.

The service desk operator also confirmed that there is a problem with my account and that the amount payable (R3 373) is incorrect.

A promise was made that a supervisor would phone me to discuss the complaint and rectify the matter.

It is a week later and I am still waiting for the call.

I noticed that the erroneous amount of R 3 373 was already deducted from my bank account.

This is theft under false pretense - they over charged me with R1300 and don't even bother to attend to my legitimate complaint.

I am an paid up, loyal client for more than a decade, never being in arrears on my account, and this is how they reward me???

I want to give them back their decoders and cancel my two premium subscriptions with them asap.

THEY ARE *****ING FROM THEIR LOYAL CUSTOMERS.

No wonder their number of Premium subscriptions decreased in recent history.