WW
W84 W84

1 reviews | Active since Jan 2020

15 Aug 2022, 17:39

Dstv Multi Choice is a Joke

Worst Service ! I cancelled my Dstv streaming account a month ago and still get debited R699.00 for a service I do not even have.

I was told it was a mistake and it will be refunded 7 days later, a month later i'm still waiting for feedback on my refund with endless calls and endless no answers on the situation. I have requested the call center manager to call me back to please help resolve the issue and still waiting for his call. Service is a joke and no regard for their customers.

Please do yourself a favour and DO NOT get the Dstv streaming package even tho it says cancel at anytime because you can cancel but you will get money taken off your account and no ways to get it sorted out and deal with a bunch of *********** agents that really dont care and sound half asleep on the phone.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Aug 2022, 18:36
Official
Hi W84, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as 
possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2022, 11:32
Official
Hi Wesley,
Thank you for taking my call, as per our telephonic conversation kindly forward me the following documents for finance to approve the refund, Proof of payment of the R700, a Bank statement not later than 3 months, and a copy of your ID to ***.

Kind Regards,
Duduzile Mthembu

Best regards,