Dstv (Multi Choice)

On 23 April 2020 I sent a whatsapp message with my details to the Dstv whatsapp number asking to be reconnected to the R399 package. They initially had no problem signing me up..... I then had endless problems getting reconnected as they kept suspending it apparently due to non payment. Considering that my account is paid via a debit order I found that strange. Well I then did an immediate payment of R500 odd which they said was outstanding. Imagine my surprise when I checked my bank statement today.......... DSTV have been deducting R819 from my account instead of the R399 that I asked for IN WRITING!!!!!!!!! This is *****!!!!!!!! When I now try and contact them, they tell me that they can't find me via my ID number or my Smart Card Number .................. How is it possible that they can find me when they want to deduct money, yet have no record of me when I want to cancel......................... Oh .......... and I also can't get on to DSTV either ..............

If you are with Dstv I suggest you check your bank statements every month as there is something very fishy going on!!!!!!