JH
Johan H
1 reviews | Active since Nov 2016
17 Nov 2016, 12:40
DStv Multi Choice
<p>Since DStv has made changes to some of their channels 4 - 5 weeks ago, I have been unable to access or view those channels on my PVR. Channels 111, 116,145,170, 175 are not working, and despite numerous calls to their call centres, and visits to their local dealer in Klerksdorp, I am no closer to a solution yet, yet my monthly subscription of R844.00 is paid in full and up to date. I was given the following two reference numbers, SD ********** and ********** 7-I70, to which I have also had no response either.</p>
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Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
17 Nov 2016, 13:09Dear Johan
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply17 Nov 2016, 13:09
Official
Dear Johan
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Nov 2016, 13:51Good day Johan
Thank you for taking our call today.
We are committed to assisting, your query has been referred to our technical team for further assistance. They might contact you directly for further assistance. Alternatively, should we get any feedback from them, we will inform you.
Once more, thank you for your time and patience while we look into your query.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Nov 2016, 13:51
Official
Good day Johan
Thank you for taking our call today.
We are committed to assisting, your query has been referred to our technical team for further assistance. They might contact you directly for further assistance. Alternatively, should we get any feedback from them, we will inform you.
Once more, thank you for your time and patience while we look into your query.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Nov 2016, 09:55Good day Mr Herselman
We could not get hold of you today and discuss your query telephonically.
As previously discussed, we have received feedback from our technical team. It has been requested that you follow these steps:
1. Go to “Menu > Advanced Options > Network Set-up”.
2. Set “LNB Hi Frequency” to 10600.
3. Press the YELLOW button to scan the decoder.
4. Check if the channels are working:
5. Channels working - nothing further to do.
Channels not working:
1. Reboot the decoder by removing and re-inserting the power cable.
2. When the decoder boots up, press OK on the Rescan pop up.
3. After the decoder completes check if the channels are working.
Kindly provide us with the feedback and confirm if you’re on an SMATV setup or if you have own satellite dish.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Nov 2016, 09:55
Official
Good day Mr Herselman
We could not get hold of you today and discuss your query telephonically.
As previously discussed, we have received feedback from our technical team. It has been requested that you follow these steps:
1. Go to “Menu > Advanced Options > Network Set-up”.
2. Set “LNB Hi Frequency” to 10600.
3. Press the YELLOW button to scan the decoder.
4. Check if the channels are working:
5. Channels working - nothing further to do.
Channels not working:
1. Reboot the decoder by removing and re-inserting the power cable.
2. When the decoder boots up, press OK on the Rescan pop up.
3. After the decoder completes check if the channels are working.
Kindly provide us with the feedback and confirm if you’re on an SMATV setup or if you have own satellite dish.
Best regards
Dinah
Best regards,
JH
Johan H's updateReviewer Update
18 Nov 2016, 10:20Sorry I missed your call. I was busy with another call on my business landline.
All the suggested setting changes have been made already. I was further advised not to do anymore reboots and rescans by the call centre, so nothing has been resolved yet. If it was, I would never have followed to route in an endeavour to resolve the matter.
Furthermore, if I had handled my account in the same manner that you have handled me as a customer thus far, my signal would long have been disconnected already.
JH
Johan H's update18 Nov 2016, 10:20
Reviewer Update
Sorry I missed your call. I was busy with another call on my business landline.
All the suggested setting changes have been made already. I was further advised not to do anymore reboots and rescans by the call centre, so nothing has been resolved yet. If it was, I would never have followed to route in an endeavour to resolve the matter.
Furthermore, if I had handled my account in the same manner that you have handled me as a customer thus far, my signal would long have been disconnected already.
JH
Johan H's updateReviewer Update
18 Nov 2016, 14:37"Kindly provide us with the feedback and confirm if you’re on an SMATV setup or if you have own satellite dish."
When I got my PVR in October 2012, the entire installation was performed by Multi Choice in Klerksdorp. That includes the actual dish, as a new dish had to be installed with the PVR.
JH
Johan H's update18 Nov 2016, 14:37
Reviewer Update
"Kindly provide us with the feedback and confirm if you’re on an SMATV setup or if you have own satellite dish."
When I got my PVR in October 2012, the entire installation was performed by Multi Choice in Klerksdorp. That includes the actual dish, as a new dish had to be installed with the PVR.
JH
Johan H's updateReviewer Update
22 Nov 2016, 19:53This complaint has not been resolved yet. Everything that you have suggested before, has been done and / or checked by you Call Centre and the local Multi Choice dealer.
I am totally flabbergasted by the gross inefficiency of your company, yet you gladly take my monthly subscription of R844. This is absolutely disgusting!
JH
Johan H's update22 Nov 2016, 19:53
Reviewer Update
This complaint has not been resolved yet. Everything that you have suggested before, has been done and / or checked by you Call Centre and the local Multi Choice dealer.
I am totally flabbergasted by the gross inefficiency of your company, yet you gladly take my monthly subscription of R844. This is absolutely disgusting!