DSTV (MULICHOICE) - mikaela

All the SBSA BANKS were offline in my vicinity - - hence I couldn't deposit money needed URGENTLY to cover my DEBIT ORDERS that were to go thru last pm. As a resultcontacted DSTV to ask for a podtponed psyment or other alternative - - I spoke to MIKAELA - - NO ompadsion whatsoever - - instructed me to pay at P&P as an alternative as I had a LIFE POLICY that needed to go thru as a priority!!! Paid the FSTV /MNET & was absolutely asdured that my DTANDING DSTV DEBIT ORDER WUD NOT GO THRU AD CADH PAYMENT WUD B AHEAD!!!! 😫 NEEDLESS TO SAY THE DEBIT DID GO OFF!!! WHAT a mission I am so UTTERKY FED UPWITH LACK OF SERVICE & KNOWLEDGE OF THE PRODUCT wben staff r dealing with public daily - I am a pensioner & was in a state as to this DOUBLE PAYMENT!! BUT ZEE ZEE st DSTV was a great help in seeking a reversal - - but at a 7 to 14 day REVERSAL!!???!!! I. AM SO ANNOYED WITH THE LACK OF SERVICE by MIKAELA ST DSTV. I am now left with sorting all this out & NOONE cares!